Refund policy

Returns

Our hassle-free return policy lasts for 30 days, offering you flexibility and peace of mind. Here's a clear breakdown of the process:

Eligibility:
To qualify for a return, your item must be unused, in its original packaging, and returned within 30 days of purchase. Please note that gift cards are non-returnable.

Refunds:
Once we receive and inspect your return, you'll receive an email confirming the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method.

Late or Missing Refunds:
If you haven't received your refund, please check your bank account, contact your credit card company, and then your bank. For further assistance, reach out to us at hello@biankina.com.

Sale Items:
Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges:
We replace items only if they are defective or damaged. For exchanges, contact us at hello@biankina.com, and send your item to:
Biankina Returns
2176 W. Patton Street
Saint David, AZ 85630

Gifts:
Gifted items can be returned for a gift credit or refunded to the gift giver, depending on the circumstances.

Shipping:
If you need to return a product, mail it to:
Biankina Returns
2176 W. Patton Street
Saint David, AZ 85630

You are responsible for the return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

Abuse Policy:
We reserve the right to deny returns or exchanges if we believe the request is being used to harm the brand, including through misleading, defamatory, or damaging comments made online or on social media.

We want your Biankina experience to be exceptional. If you have any questions or concerns, feel free to contact us at hello@biankina.com.