Shipping policy

Shipping Policy

This Shipping Policy governs product shipment from Gramage LLC DBA Biankina's e-commerce website within the United States, Europe, and worldwide. By purchasing from our site, you agree to the terms outlined below.

Order Processing:

• Orders are processed within 90 business days, excluding weekends and holidays.
• During peak periods, delays may occur, and notifications will be sent.

Shipping Methods:

• Various methods are available based on address and product availability.
• Reliable carriers such as DHL, FedEx, USPS, Correos, UPS are used for safe and timely delivery.

Shipping Destinations:

• We ship to the United States, Canada, Europe, and worldwide.
• Restrictions may apply based on local laws; refunds provided for affected items.

Shipping Rates:

• Rates depend on destination, weight, dimensions, and chosen method.
• Displayed at checkout before order confirmation.

Customs and Import Duties:

• International orders may incur customs duties and taxes.
• Recipients are responsible for additional charges not included in the purchase price.

Order Tracking:

• A confirmation email with tracking details is sent upon shipment.
• Tracking information availability may vary.

Delivery Timeframes:

• Estimated delivery varies by destination and method.
• Factors beyond control may affect delivery times.

Order Modifications:

• Changes to shipping address post-order may not be possible.
• Review orders carefully before submission.

Lost or Damaged Shipments:

• In case of loss or damage, contact customer support at hello@biankina.com for assistance.

Returns and Exchanges:

• Refer to our Returns Policy on the website for information.

Contact Information:

• For questions or concerns, contact hello@biankina.com for assistance.

Note: Policy subject to change without notice; check the website for the most current version.