Returns & Exchanges
Looking to return or exchange?
You can easily return or exchange items within 30 days of purchase without any hassle or questions asked. To initiate a return or exchange, simply click here.
Our Terms
We hope you love your Biankina shoes, but if they’re not quite right, we offer hassle-free returns and exchanges within 30 days of your order date.
Return & Exchange Conditions:
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Items must be unworn, unwashed, and unaltered, with tags attached.
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We reserve the right to refuse any return that does not meet these conditions.
Return & Exchange Options:
Exchanges (Free with REDO):
Need a different size or style? If you select REDO at checkout, return shipping is covered, and your exchange is completely free. Otherwise, standard return shipping fees apply.
Refunds:
If you’d prefer a refund, return your item in perfect condition within 30 days, and we’ll process the refund to your original payment method.
Store Credit:
You can also opt for a gift card of equal value to use on a future purchase.
REDO for Returns & Exchanges:
Choosing REDO at checkout ensures free return shipping and package protection in case of damage. It applies to both returns and exchanges, making the process seamless and worry-free.
Additional Notes:
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Sale/discounted items are final sale and only eligible for store credit.
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Returns must be shipped from the country of purchase.
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We reserve the right to deny returns or exchanges if we believe the request is being used to harm the brand, including through hurtful or defamatory comments made online or on social media.
For any questions, our friendly support team is happy to help at hello@biankina.com.
Note:
This policy may change; refer to our website for the latest version.
