FAQ / Contact Us

Frequently Asked Questions

Product & Fit

How do Biankinas Sneakers Fit?
Sizing varies among our styles, but all of our shoes are medium width and most are full sizes only. Please note that our sneakers are designed and made in Europe so do not include half sizes, if you are in between sizes, we recommend you size up.

The canvas sneakers start out a little snug and then stretch naturally. When washed they might feel tighter, but after a few wears, they should stretch out once again.

Still not sure? We'd love to talk to you about it! Reach out to one of our specialists at hello@biankina.com for some advice!

Will my shoes stretch?
We recommend wearing them for 1-2 weeks to break in. Pro tip: trying them with socks can also help the shoes break in more easily!  

How do i clean my Biankinas?
We find that spot cleaning works great or you can also throw them in your washing machine on the gentle cycle. But first, be sure to remove the laces. For best results, use your favorite gentle detergent and a delicates bag. 

Then simply air dry your Biankinas—and whatever you do, avoid the dryer and bleach at all costs! 

Orders and Shipping

How do you ship?
We offer free standard shipping on all orders. Our standard shipping takes about 5-7 business days to arrive from the time the order is placed. Our carrier (FedEx or USPS) will be automatically selected based on the shipping address.

We also offer expedited shipping options. Pricing on these shipping options will be calculated in the checkout process.

Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm ET on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2 pm ET will ship out the next day, Friday, and arrive the following Monday.

 

Returns & Exchanges

Can i return or exchange an online purchase?
Yes, simply send us an email at hello@biankina.com within 30 days of purchase. We only provide refunds for unworn sneakers. 

 

Payments & Refunds

When can i expect my refund?
Refunds can take up to two weeks to process once we validate the return and refund. 

 

Company

What is your commitment to sustainability?
We are not only committed to sustainability it's in our DNA and mission. We plant two trees with every purchase. We use organic cotton canvas for our uppers, we source natural rubber for our grippy soles and we use ethical manufacturing practices throughout our factories in Europe. And we're PETA approved, all of our products are vegan and animal friendly. We also use artisan shoemaking practices like heat vulcanization for our plimsoll sneakers, avoiding harmful chemicals and glues. 

Where do you plant trees?
We plant our trees in reforestation projects around the globe through our partners, primarily in Nepal, Madagascar, and Haiti. These tree planting projects also support local villagers, reducing poverty while restoring healthy forests.

What materials do you use?
We use all natural materials. Our uppers are made from organic cotton, our soles are made from natural rubber. 

Contact us
Reach us for any inquiry by email at hello@biankina.com or by our customer service department at (786) 245 5294 Monday through Friday 9am-4pm EST US time.