Frequently Asked Questions

Product & Fit

How do Biankinas Sneakers Fit?

Will my shoes stretch?

How do i clean my Biankinas?


Orders and Shipping

How do you ship?


Returns & Exchanges

Can i return or exchange an online purchase?


Payments & Refunds

When can i expect my refund?



What is your commitment to sustainability?

Where do you plant trees?

What materials do you use?