FAQ / Contact Us
Frequently Asked Questions
Product & Fit
How do Biankinas Fit?
Our shoes are available in narrow/medium width, offering both full and half sizes. If you find yourself between sizes, we suggest going up a size.
Canvas sneakers, sandals, and espadrilles initially fit snug and naturally stretch with wear.
Questions about sizing? Contact our specialists at hello@biankina.com for personalized assistance!
Will my shoes stretch?
We recommend wearing them for 1-2 weeks to break in. Pro tip: trying them with socks can also help the shoes break in more easily!
How do i clean my Biankinas?
Maintaining the freshness of your Biankinas is easy!
-
Spot Cleaning: For general upkeep, spot cleaning works wonders.
-
Machine Wash (Sneakers): Sneakers can go in the washing machine on the gentle cycle. Prior to washing, remove the laces. For optimal results, use your preferred gentle detergent and a delicates bag.
-
Espadrilles Care: Avoid submerging espadrilles in water. If they get wet, let them air dry. Spot clean as needed with gentle soap.
-
Air Dry: After cleaning, simply air dry your Biankinas. Steer clear of the dryer and bleach to preserve their quality.
Orders and Shipping
How do you ship?
Experience hassle-free shipping with Biankinas!
-
Within the USA:
- Enjoy FREE standard shipping.
- Standard delivery: 3-7 business days.
- Expedited options available for faster delivery.
UPS 2nd Day Air USA shipping is $20
UPS Next Day Air USA shipping is $35
-
Shipping within the USA:
- All orders within the USA qualify for FREE shipping.
-
To Canada:
- Standard shipping: $25, delivered in 5-10 business days.
- Standard shipping: $25, delivered in 5-10 business days.
-
To EU Countries:
- Standard shipping: $25, with delivery in 6-12 business days.
- Standard shipping: $25, with delivery in 6-12 business days.
-
Pre-Orders:
- Pre-orders are shipped within 4-8+ weeks.
- Additional fees may apply to international orders.
Important Note:
- International orders outside the continental USA may incur additional duties and tax fees, the responsibility of the customer.
Returns & Exchanges
Within the USA:
-
Exchanges: Free return shipping when you select REDO at checkout.
-
Returns: Use our easy Returns & Exchanges Portal to initiate your request.
International:
-
Exchanges & Returns: Return shipping is the responsibility of the customer.
-
Returns: Please email hello@biankina.com within 30 days of your order for instructions.
Payments & Refunds:
Once your return is received and validated, we’ll process your refund within two weeks.
Depending on your preference—and our assessment—we may issue:
-
A refund to your original payment method
-
Store credit
-
A gift card
Abuse Policy:
We reserve the right to deny returns or exchanges if we believe our policy is being misused or if harmful, defamatory, or misleading content is posted online or on social media that could damage the brand’s reputation or operations.
If you have any questions about your return, refund, or exchange, we’re happy to help at hello@biankina.com.
Company
What is your commitment to sustainability?
At Biankinas, sustainability isn't just a commitment—it's ingrained in our DNA and mission. Here's how we're making a difference:
-
Materials:
- Uppers: Crafted from organic cotton and recycled plastics.
- Midsoles (Espadrilles): Made from jute for eco-friendliness.
- Soles: Utilize natural rubber for durability.
-
Manufacturing Practices:
- Made in Spain: Our factories in Spain follow ethical manufacturing practices.
- PETA Approved: All our products are vegan and animal-friendly.
- Artisan Shoemaking: We embrace practices like heat vulcanization for plimsoll sneakers and hand sewing for espadrilles.
- No harmful chemicals or glues are used in our production.
Contact Us: For any inquiries or further information, feel free to reach out to us at hello@biankina.com. We're here to assist you!
Customer Service Hours: Our team is available Monday through Friday from 7 AM to 2 PM (US EST).
