FAQ / Contact Us
Frequently Asked Questions
Product & Fit
How do Biankinas Sneakers Fit?
Sizing varies among our styles, but all of our shoes are medium width and most are full sizes only. Please note that our sneakers are designed and made in Europe so do not include half sizes, if you are in between sizes, we recommend you size up.
The canvas sneakers and espadrilles start out a little snug and then stretch naturally.
Our sneakers, when washed, they might feel tighter, but after a few wears, they should stretch out once again.
Still not sure? We'd love to talk to you about it! Reach out to one of our specialists at email@example.com for some advice!
Will my shoes stretch?
We recommend wearing them for 1-2 weeks to break in. Pro tip: trying them with socks can also help the shoes break in more easily!
How do i clean my Biankinas?
We find that spot cleaning works great for our shoes. Our sneakers can also be thrown in your washing machine on the gentle cycle. But first, be sure to remove the laces. For best results, use your favorite gentle detergent and a delicates bag.
Do not submerge your espadrilles in water. If they get wet, let them air dry and only spot clean as needed with gentle soap.
Then simply air dry your Biankinas—and whatever you do, avoid the dryer and bleach at all costs!
Orders and Shipping
How do you ship?
We offer FREE standard shipping on all orders in the continental USA and Europe.
USA shipments: Our standard shipping takes about 3-7 business days to arrive from the time the order is placed. Our carrier (FedEx, USPS or UPS) will be automatically selected based on the shipping address.
We also offer expedited shipping options. Pricing on these shipping options will be calculated in the checkout process.
UPS 2nd Day Air USA shipping is $20
UPS Next Day Air USA shipping is $35
Canada shipments: Our standard shipping to Canada is FREE and takes about 5-10 business days to arrive from the time the order is placed. Our carrier (DHL) will be automatically selected based on the shipping address. Duties and tax fees are to be paid by customer.
EU shipments: Our standard shipping is FREE and takes about 6-12 business days to arrive from the time the order is placed. Our carrier (DHL) will be automatically selected based on the shipping address. Duties and tax fees are to be paid by customer.
Please note that we only ship and deliver on business days and that only expedited orders placed before 11 am UTC on a business day will ship that same day. For example, an order placed with 2-business day shipping on Thursday at 2 pm ET will ship out the next day, Friday, and arrive the following Tuesday.
Pre-order Shipments: Our pre orders are shipped upon production of the shoes. Please allow around 4-8+ weeks for production times. Once produced your items will be shipped to our warehouse where they will be shipped to their final destination. Pre ordering allows for a more sustainable process that avoids waste and reduces environmental impacts associated with the fashion industry.
IMPORTANT NOTE: International orders outside of the continental USA may require additional duties and tax fees to be paid and are the responsibility of the customer.
Returns & Exchanges
Can i return or exchange an online purchase?
Yes, simply send us an email at firstname.lastname@example.org within 30 days of purchase. We only provide refunds for unworn sneakers.
Payments & Refunds
When can i expect my refund?
Refunds can take up to two weeks to process once we validate the return and refund.
What is your commitment to sustainability?
We are not only committed to sustainability it's in our DNA and mission. We plant two trees with every purchase. We use organic cotton canvas as well as recycled plastics for our uppers, we source natural rubber for our durable soles and we use ethical manufacturing practices throughout our factories in Europe. And we're PETA approved, all of our products are vegan and animal friendly. We also use artisan shoemaking practices like heat vulcanization for our plimsoll sneakers, hand sewing for our espadrilles and we always avoid harmful chemicals and glues.
Where do you plant trees?
We plant our trees in reforestation projects around the globe through our partners, primarily in Nepal, Madagascar, and Haiti. These tree planting projects also support local villagers, reducing poverty while restoring healthy forests.
What materials do you use?
We use all natural materials. Our uppers are made from organic cotton, recycled plastics, midsoles in our espadrilles are made of jute and our soles are made from natural rubber.
Reach us for any inquiry by email at email@example.com or by our customer service department at (786) 245 5294 Monday through Friday 9am-4pm EST US time.