Almanera Nachhaltige, umweltfreundliche, vegane Canvas-Espadrille-Wedges - Beige Tan

Yes, you can cancel your order as long as it has not been processed or shipped. If your order has already been shipped, cancellation will not be possible. However, you can still return the item once it arrives by following our return policy.

To cancel your order, please contact us immediately at hello@biankina.com with your order details. Our team will assist you promptly.

Note: For more details about returns, visit our Return Policy page.

If you'd like to speak to someone from our team, we're here to help! You can reach us by email at hello@biankina.com, and one of our customer care specialists will get back to you as soon as possible.

For urgent inquiries, please mention "Urgent" in your email subject line, and we’ll prioritize your request.

We’re committed to providing you with excellent service and answering all your questions!

Our return shipping policy includes a convenient option through our Redo service. If you purchase Redo at checkout, we offer complimentary return shipping for your items. Here's how it works:

• Items must be returned within 30 days of purchase.
• Products should be unworn, with tags attached, and in their original packaging.
• Sale or discounted items are not eligible for returns.

If you haven't purchased Redo, customers are responsible for return shipping costs. Once we receive and validate your returned items, your refund will be processed within two weeks.

For additional assistance, feel free to contact us at hello@biankina.com.

We want you to be completely satisfied with your purchase. Here’s our return policy:

• Return Window: Items can be returned within 30 days of purchase.
• Condition: Items must be unworn, with tags attached, and in their original packaging.
• Restocking Fee: A 15% restocking fee applies to all returned items.
• Sale/Discounted Items: Items purchased on sale or with a discount are not eligible for returns.
• Shipping Costs: Customers are responsible for return shipping costs unless the Redo service was purchased at checkout, which includes complimentary return shipping.

Refunds will be processed within two weeks after we validate the return. Refunds are issued to the original payment method, as store credit, or as a gift card.

For further questions, contact us at hello@biankina.com.